Refund and Returns Policy

Overview

Thank you for shopping with us. To keep your pets safe and healthy，all pet products in our store cannot be returned or exchanged. We truly appreciate your understanding.

When Returns Are Accepted:

If your item arrives damaged, defective, or incorrect, please contact us within 7 days with photos or videos. We’ll gladly arrange a replacement or refund.

Non-Returnable Situations

The following situations are not eligible for returns or exchanges:

Change of Mind / Don’t Like It – e.g., you decided you no longer want the product, or you don’t like the color or style.

Wrong Size / Fit Issues – e.g., ordering the wrong size for your pet.

Accidental Order – e.g., placed the order by mistake or ordered the wrong item.

Used or Washed Items – items that have been used, washed, or soiled.

Late Order Cancellation – items that have already been shipped.

Friendly Reminder:

Please double-check the size, color, and product details before ordering. Your satisfaction is very important to us, and by purchasing, you agree to this policy.

Contact Us

Please reach out to our support team at shop@nekopu.com for any issues. We aim to resolve problems quickly and ensure your pet enjoys a safe and comfortable ride.